These terms were updated on 04 April 2023.
You should read these terms and conditions carefully before you accept them, along with our Privacy Notice which sets out the ways in which we may collect, store and process data (including for marketing purposes) relating to your use of our chargers, website and mobile app and covers your rights to access and request correction of any of your personal information that we hold.
Who we are and how to contact us
We are Pod Point Norge AS and our network of Pod Point public chargers (as indicated on the charger by our Pod Point brand identifiers and as located on the map on the Pod Point website and mobile app) are operated by us. Our network is a mixture of free to use and pay as you go chargers. Some accessible by RFID card, and some accessible using our website and mobile app.
This section details the terms and conditions which you are agreeing to by signing up to and using our public charger network.
We are registered in Norway under company number 820486382 and have our registered office at ℅ Accounting AS, Engebrets vei 3, 0275 Oslo, Norway.
We are a limited operating company and a wholly owned subsidiary of Pod Point Group Holdings PLC.
To contact us you can:
Reach us via our contact form
Phone us on (+47) 21 93 97 30
Or send a letter to: Pod Point Norge AS, Engebrets vei 3, 0275, OSLO
How we’ll contact you
Using the Pod Point app, email, phone or mail to your home address, we’ll send you any agreements, statements and other notices. If any of your contact details change, including moving abroad, you should let us know as soon as possible.
There is no cost to join the Pod Point public charging network. You can do so from our website or mobile app by registering for an account and confirming your acceptance of these terms and conditions. Upon successful registration of your account, a contract will come into existence between you and us.
As users of our network, we ask that you use all chargers safely and with reasonable skill and care.
When using one of our chargers, you must comply with all relevant parking terms and conditions applicable to the location of the charger and any other local parking notices or restrictions which are not set by us. You should check any parking restrictions.
Using free chargers
Some chargers on our network are free to use. When you join our network, you will automatically be able to see and use these chargers via our website or mobile app. There is no cost for using these chargers.
Using a Pay as You Go charger
To use a PAYG charger, you will need to use our mobile website or mobile app. You can find the price for using any particular PAYG charger by locating it on our map in our website or mobile app.
You will need to top up (see details below) and have a balance of greater than NOK10 on your account to start a charge cycle. If you do not have a sufficient balance on your account, you will need to top up, details of which are covered below.
If you overcharge and your account balance becomes negative (i.e. you owe us), you will not be able to start any further charge cycles until you have topped up your account balance to a positive state. Any negative balance held by you is a debt owed to us and we can claim this back from you. You will not be able to close your account with us until any negative balance is repaid.
Non-PAYG charge points
Some chargers on our network do not support PAYG. These cannot be accessed by our mobile site or mobile app but may be accessed using a RFID card.
In order to use a charger that has a cost associated with it, you will need to have a balance of greater than NOK10 on your account. If you do not have sufficient balance on your account, you will need to top up to complete your intended charge. Our websites and mobile apps will walk you through the process of topping up using your chosen credit or debit card.
We do not store your credit/ debit card details. We use established external credit card processing companies to process our financial transactions who are:
WorldPay - http://www.worldpay.com/
Stripe - https://stripe.com/gb
How our pricing works
Our pricing works on the basis of the amount of energy consumed (per kWh) during the charge. The price (per kWh) is sometimes controlled by the owner of our charger and therefore can change at any time without notice. Always check the price of using any particular PAYG charger before you start using it by locating the charger you wish to use on our map in our website or mobile app, and viewing the tariff information applicable to that particular charger at the time you use it. All of our chargers are given a unique name (such as “Annie-Beatrice”) to help you identify them on our mobile app.
The price of your charge cycle will always be based on the tariff in force for that particular charger at the time you started your charge cycle.
For contactless payments, customers can pay by tapping their credit/debit card or by using Google/Apple Pay via the terminal on the charger.
The price per kWh will be displayed on the charger and payment for the session will be taken once the charge ends.
Every contactless charge session is liable to a pre-authorisation amount of NOK350. This is simply a valid card check. Once the charge session ends, you will be charged for the total kWh used and the NOK350 pre-authorisation hold will be released.
By tapping your credit/debit card or by using Google/Apple Pay via the terminal on the charger, you are agreeing to accept all of the above terms and to the cost of your electric vehicle charge to be charged to your card account.
The charging fee is inclusive of VAT. If a VAT receipt is required, customers should contact us using the contact details provided above with the last 4 digits of the credit card used, date and the final charge amount and a receipt will be provided.
After you have registered to join the network, you have a right to cancel this contract within 14 days without giving a reason (Cancellation Period).
When you register for your account, you will be asked to tick a box to confirm that you request for us to start providing the services during the Cancellation Period. This means you can begin using our network charging points straight away.
To cancel the contract please contact us at any time through our contact form stating that you would like to cancel your account. You can also use the model cancellation form available below or you can go through the “Account” page in the Pod Point App.
If you cancel this contract, the contract will end and we will close your account and refund any balance you have topped-up your account with, back onto the credit or debit card on which you last topped up within 20 working days from when you told us you wish to cancel. You will need to pay us for any charging sessions completed up to when we process your cancellation.
Closing your account
You can close your account with us at any time through our contact form stating that you would like to close your account. You can also use the model cancellation form available below or you can go through the “Account” page in the Pod Point App.
On receipt of your request, we will process your account closure, and, within 20 working days transfer any balance remaining on your account back onto the credit or debit card on which you last topped up.
We reserve the right to close your account and prevent further access to our network of chargers, if you behave in any way that is not in accordance with these terms or applicable law in relation to the use of our chargers.
On closing your account, we will delete your data in accordance with our data retention policy, however we may be required to retain some of your information to comply with legal requirements and financial regulations. Please see our Privacy Notice for further information about how we retain your information.
Model Cancellation Form
You can complete and return this form through our contact form if you wish to cancel the contract/ close your account.
Model Cancellation form
To: Pod Point Limited, Discovery House, 28-42 Banner Street, London, EC1Y 8QE
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract and close my/our [*] account with Pod Point for use of the Pod Point charging network.
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
Access to our chargers
Physical access to chargers on our network is not always controlled by us as a proportion of chargers on our network are owned and controlled by third parties and located on their land. We try our best to ensure that our website and mobile app contains up to date information on when chargers are accessible, and that the information is accurate, however as we are reliant on third parties to inform us of any changes to access, we cannot guarantee the accuracy of this information.
If you find a charger for which our access data is incorrect, please inform us so we can update our map and help other users of the network.
Charger service issues
We will use reasonable care and skill to keep our chargers well maintained and functioning properly where we can, however as we do not own or control some of our charging network and are reliant on the owners of Pod Point chargers on giving us access to provide maintenance and repair services, we can’t guarantee availability.
Although problems are rare, from time to time they do happen. Service can be interrupted for a number of reasons including prevention of access, telecoms issues, grid connection and other electrical issues as well as other matters that are not within our control. We try to resolve issues on our network as soon as possible after becoming aware of them.
Where you have an issue, or become aware of an issue with a charger on our network we would ask that you inform us, so we can consider the best course of action to resolve that issue.
We reserve the right to suspend or limit the services provided at our chargers in order to deal with technical issues and maintenance. We also may need to decommission and/or remove chargers from our network from time to time.
Charging stats report & business miles
A report can be generated from the “Stats” section in our Pod Point mobile app, which presents all home, public and workplace charges. You can include your total mileage and your business miles in the report if desired.
Total miles(1) and total business miles(2) costs are calculated using a blended rate of all charges based on the selected date range:
(1) Total miles: means the total number of miles the EV driver has completed over a period of time selected by the user.
(2) Total business miles: means the total number of miles the EV driver is looking to have reimbursed by their company over a period of time selected by the user.
In order to calculate home charge costs, mobile app users should enter their day and night energy tariff(s) during sign up, or in the account section of the app. By failing to input the exact tariff(s), we will use a default rate, which may not be the same as your home charging costs.
Public charges are calculated based on the electricity tariff charged by the owner of the charger. Workplace charges are set by the company providing the charger. Please be aware, if the company does not provide their exact energy cost, a standard default rate will be used.
The stats report is intended as a guideline only and we are not responsible under any circumstance for any loss, corruption, discrepancies of data nor your use of the stats report or any data or content within it. Please speak to your tax advisor before using any data from a stats report as part of a tax return.
Accuracy of content
We will use reasonable care and skill in the preparation and ongoing running of our charger network, however we do not guarantee that information contained on our website and mobile app and other locations relating to our network is correct or up to date.
Where you see any information which is inaccurate or out of date, please let us know so we can update our map and help other users of the network.
Limitation of Liability
We provide our charger network and our website and mobile app to you ‘as is’ and it is your responsibility to use all of these services in an appropriate way and in accordance with applicable law.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a direct and foreseeable result of our breaking this contract or our failing to use reasonable care and skill in our provision of the services.
We are not responsible to you for the following:
any loss or damage that was not reasonably foreseeable to you and us when these terms were entered into;
any loss or damage that was not caused by any breach of duty or negligence on our part, including any loss or damage caused by:
something beyond our control, such as any third-party having opened, moved, tampered or otherwise interfered with or damaged the chargers or failures in the electricity distribution network; or
your failure to follow our instructions in relation to your use of a charger (including when connecting and disconnecting your vehicle to/from the charger);
any business losses; or any loss of income, goodwill, opportunity, anticipated savings or profits, loss of property or loss of use of property, and any loss or damage that is not a direct result of our breach, whether foreseeable or otherwise;
any changes to the number or locations of our chargers on the network;
third party damage to vehicles or any other third-party property caused by you whilst using our charger network;
any out of date or incorrect information displayed on our website or mobile app;
suspension or loss of access to our website or mobile app or to any functionality due to restrictions to your device or due to circumstances outside our control (such as network availability); and
unauthorised use or misuse of your account for any reason for which we are not responsible, provided we have at all times complied with our obligations to keep your account safe and secure.
Nothing in these terms and conditions excludes or limits our responsibility for death or personal injury caused by our negligence (including our agents and subcontractors), fraud or fraudulent misrepresentation, or for our breach of any of your legal rights you have as a consumer (including the right for the services to be provided with reasonable care and skill).
You will be responsible to us for any claims, costs, damages, losses, liabilities, expenses or legal proceedings brought against us by any other person as a result of your use of our charger network.
This limitation on liability clause will continue to apply after these terms have expired or have been terminated.
If you are unhappy with us, or services we have provided to you, please contact us at the details provided above, we will deal with your complaint in accordance with our Complaints Handling Policy which can be viewed here.
Changes to our T&Cs
We can make changes from time to time to our terms. We can make changes which are beneficial or do not have an adverse impact on you, for any reason. We can also make proportionate changes for one more of the following reasons:
to reflect updates to functionality, security, options or services available on our network or by using our mobile website and app;
to reflect changes to any requirements of the hosts and owners of our Pod Point chargers and the electricity network operators and their conditions;
to reflect changes to third party terms and conditions that apply to us or our website or mobile app;
to reflect changes in any relevant laws or regulations or industry codes of practice.
If we make changes that are clearly in your favour, or if they aren’t likely to have an adverse effect on our network, we’ll tell you once we’ve made them by publishing the changes on our website or in the mobile app. Otherwise, we’ll give you reasonable notice of the changes in the most secure way, using one of our usual channels.
Law and jurisdiction
Norwegian law applies to these terms and conditions and any disputes or claims will be settled by the courts of Norway.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.