Cookies Policy

1. Cookies

Cookies can either be ‘persistent’ when a cookie is stored by the browser until its set expiry date (or when deleted by the user) or ‘session’ when the cookie expires at the end of the session when the web browser is closed.

We set out below more information relating to the types of cookies that we use and the purposes for which we use them.

2. Cookies that we use

We use cookies for the following reasons:



Type of cookie


To identify you when you visit the website and as you navigate round.

Session ID


To determine if you are logged into our website.

Session (expiry date and time)


To store information about your preferences and to personalise our website for you.



As part of the security measures to protect user accounts and our website, including preventing fraudulent use of login credentials.

Session (expiry date and time) Session ID and XSRF tokens


As a way to display advertisements that will be relevant to you.

See privacy links in section 3 below


To help analyse the use and performance of our website and services.

See privacy links in section 3 below

Optimising Customer Interactions

We use a cookie from a company called ‘Salesforce’ which remembers a user’s history when they interact with ‘live chat’ functionality on the website.

Salesforce’s privacy policy is available at

3. Cookies used by our service providers

Our service providers use cookies, and those cookies may be stored on your computer when you visit our website. Cookies used by our service providers are managed in the same way as set out in section 4 below and you will be asked to provide your consent to such cookies when you first visit our website.

We use analytics cookies to analyse the use of our website. The information gathered relating to our website is used to create reports about the use of our website. The privacy policies of our analytics providers are available through the following URLs:









We also use third party cookies to optimise and measure the effectiveness of our online advertising campaigns. For example we can track which adverts on certain sites lead to potential customers visiting our website. We can target our online adverts to those web users who have previously visited our website or our followers on social media. To do this we use cookies from Google Adwords; Microsoft Bing Ads; Bing Microsoft Ads; Twitter advertising; Facebook; Doubleclick and LinkedIn. The relevant privacy policies are detailed above, and in addition:

Google’s advertising privacy policy:

Microsoft’s advertising policies:

LinkedIn's privacy policy:

4. Managing cookies

When you first visit our website, you will be presented with a pop-up screen informing you of our use of cookies and asking you to provide your consent for such use.

The pop-up screen may not reappear for all your subsequent visits to our website, but if you wish, you can withdraw your consent at any time by clicking the cookie settings button in the bottom left of the screen or in your browser to block or reject certain cookies, delete existing ones, or change them.

Most browsers allow you to refuse to accept cookies and to delete cookies but blocking all cookies will have a negative impact upon the usability of many websites (including ours).

The methods to block cookies vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via the following links: